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Transforming customer service with artificial intelligence and service desk
By Oscar Charlton 21 October 202017 October 2020 Artificial Intelligence

Transforming Customer Service with AI and Service Desk

Gartner forecasts that by the year 2022, about 40% of the total number of customer issues will be handled by an AI Support Agent.

3 Ways Automation Helps Bring the Best Out of Human IT Agents
By Ido Sarig 20 August 202020 August 2020 Automation

3 Ways Automation Helps Bring the Best Out of Human IT Agents

IT Automation for effective IT Support team collaboration

Robotic Process Automation during Covid 19
By John Williams 19 April 202019 April 2020 Artificial Intelligence/Automation/Covid-19/RPA

Innovation in Business Processes During COVID-19 using Automation

If you thought COVID-19 would lead to less work, and a laid back lifestyle for those working from home – you’re indeed very wrong. With COVID-19 brought with it new processes, extra phone calls, check-ins, task lists and more. For some, it brought huge inbound of orders and requirements for

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