Gartner forecasts that by the year 2022, about 40% of the total number of customer issues will be handled by an AI Support Agent.
The big news for IT service management and automation industry. ServiceNow has entered the RPA industry by acquiring India based RPA tool, Intellibot and became an Hyperautomation platform. This is going to make a lot of RPA players sweat as the competition intensifies. But, before we go into why ServiceNow