Throughout the years, CIOs have over invested in optimizing the value chain: better ticketing software, expansive call-routing processes, and outsourcing to cost-effective geographies and process-centric metrics—all with mixed results.
The big news for IT service management and automation industry. ServiceNow has entered the RPA industry by acquiring India based RPA tool, Intellibot and became an Hyperautomation platform. This is going to make a lot of RPA players sweat as the competition intensifies. But, before we go into why ServiceNow