By Throughout the years, CIOs have over invested in optimizing the value chain: better ticketing software, expansive call-routing processes, and outsourcing to cost-effective geographies and process-centric metrics—all with mixed results.
Debunking the Myths around Conversational AI
There are myths and ambiguity around Conversational AI and this article is about demystifying them.
By How Chatbots and Automation can Improve the Insurance Value Chain?
An insurance claim has always been a testing process for customers because it can take two days or more to fulfill them. But today, it will be a shock for many to find out that both settlement and closure of claims can happen within 20 seconds. This positive development in
