By Throughout the years, CIOs have over invested in optimizing the value chain: better ticketing software, expansive call-routing processes, and outsourcing to cost-effective geographies and process-centric metrics—all with mixed results.
Debunking the Myths around Conversational AI
There are myths and ambiguity around Conversational AI and this article is about demystifying them.
Transforming Customer Service with AI and Service Desk
Gartner forecasts that by the year 2022, about 40% of the total number of customer issues will be handled by an AI Support Agent.
By Ultimate Areas Where Artificial Intelligence is Enhancing Customer Experiences
Nearly 30% of the clients are forecasted to leave a brand and never return due to an awful experience, according to IDC.
By Advice for VCs Considering Investment in AI and Hyperautomation
Despite the economic uncertainty, VC investment in Artificial Intelligence (AI) and Hyperautomation remains strong. Emerging technologies is the fastest growing sector of activity as markets anticipate that organizations in all industries will increase their reliance on predictive analytics and cognitive intelligence. Executives around the world are embracing the adoption of
Robotic Process Automation In The Fight Against COVID-19: Part 4 – Banking, Financial Services, and Insurance
Banking, financial services, and the insurance industry have been termed as fundamental services all over the world. Naturally, in the midst of this pandemic and lockdown, banks and other lending organizations are going through terrific pressure to guarantee business continuity as usual for every basic activity. The significant effect of
How To Leverage Hyperautomation To Transform Enterprises Across Industries
If you have been following the trends, 2020’s most buzz words are Covid-19 and Hyperautomation. Gartner has coined this word as the next step for the organizations in the automation journey. It was placed at the top of its list by Gartner in Top 10 strategic technology trends for 2020
Innovation in Business Processes During COVID-19 using Automation
If you thought COVID-19 would lead to less work, and a laid back lifestyle for those working from home – you’re indeed very wrong. With COVID-19 brought with it new processes, extra phone calls, check-ins, task lists and more. For some, it brought huge inbound of orders and requirements for
Brace for more exciting AI trends in 2020
The year 2019 can be regarded as the time of awe-inspiring technological trends. No prior period has the wave of digital transformation like artificial intelligence, robotic process automation (RPA) and other emerging technologies created a heightened awareness. While artificial intelligence and its related software was the main focus, the year
What is Robotic Process Automation?
Robotic Process Automation is freeing up human labor from mundane repetitive work to provide additional capacity for more strategic work. RPA simply creates more value in less investment. Robotic process automation is the technology that allows anyone to program a software robot to emulate and integrate the actions of the
