Robotic Process Automation during Covid 19

If you thought COVID-19 would lead to less work, and a laid back lifestyle for those working from home – you’re indeed very wrong.

With COVID-19 brought with it new processes, extra phone calls, check-ins, task lists and more.

For some, it brought huge inbound of orders and requirements for things like hand sanitizers, face masks, PPE, insurance policies – so on and so forth.

Now, it’s not just about doing your job adequately, it’s about complying with these new procedures and processes.

That’s where Robotic Process Automation works like a charm. It acts like a robot to emulate and integrate your actions with digital systems to execute a process – hands-off.

The best part is they’re able to interpret, understand and communicate with other systems to do very repetitive tasks that need to be done. Additionally, there is a guarantee that there will never be an error of any sort – this is great because we cannot increase our attention spans.

[Also Read: Brace for more exciting AI trends in 2020]

Some of the key features of RPA, that play into the current scenario of COVID-19 are:

  1. Extremely fast implementation with a high ROI.
    • With work from home becoming a trend, right now, what can be automated, needs to be. Therefore, if you’re thinking of an RPA for your team, now might just be the best time. The ROI will be evident as your teammates will spend more time ‘doing’ tasks rather than redundant tasks.
  2. It understands sequences and you can automate them.
    • With RPA, during COVID, a lot of people are anxious and would really appreciate speed. RPA allows you to get that speed, without them knowing. For example, within HR compliance you might be filling out a series of checklists/acknowledgements – this can all be automated and kept track of with RPA. Examples of this would be payslips, leave/attendance reports/records.
  3. Reducing wait time between tasks.
    • With RPA, you can do the work that matters, and machines can do the rest. For example, if you implement RPA to take orders of medicines that need to be supplied to a hospital – the lag time reduces and could potentially save a life.
  4. High scalability.
    • With RPA, it is easy to scale, share, distribute what needs to be. In the example of a call centre, data can be accessed with speed and technology – making it faster time to answer, and an overall shorter call duration.
  5. Helps manage large teams.
    • With RPA, a robot can keep track of tasks, following tasks and ensure that nothing slips. This especially comes into play within the IT segment where there are small tasks like password resets and larger tasks such as development-server testing-bug fixing etc. The RPA can keep track of progress within each of these segments, ensuring work is done accurately and in a timely fashion.
  6. Compliances are met.
    • With RPA, especially if you’re dealing with the large organisations of size and/or official bodies, they have large sets of processes and task flows that need to be followed. The RPA helps you maintain all of that in a manner that’s hands-off and swift. Additionally, it can report back on the accuracy of client requirements to your fulfilment.

[Also Read: What is Gartner’s #1 Trend – Hyperautomation?]

During COVID might be the best time to implement RPA within your processes, so your frontline can focus on doing their work, and doing it well. We’ve taken processes and things that need to be done very lightly now is the time to buckle down and get going on things that matter to the business.

Let the robots handle anything that can be automated and is process-oriented.

One thought on “Innovation in Business Processes During COVID-19 using Automation”

  1. Hi there, I read your blog on a regular basis.

    Your story-telling style is awesome, keep up the good work!

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