Due to the outbreak of COVID-19 pandemic, the Gartner IT Symposium was done virtually by the top analysts at the organization. Recently, Gartner Inc. unveiled the ultimate top nine strategic technology trends for 2021 that will shape the future of digital businesses.
In a similar way, as the pandemic redefined the way of the Gartner IT Symposium conference this year that was held through video conferencing medium to maintain social distancing norms and not face-to-face, it will likewise redefine the technology trends as well.
These trends will be taken into action and would be highly emphasized in all the sectors to a great extent after the everlasting pandemic crisis the world has hit ever since the outbreak.
Let us check out and uncover the ultimate nine technology trends that will drive the work sector in 2021:
#1 Internet of Behaviors
The Internet of Behaviour (also known as IOB) basically refers to making the perfect use of the data in order to change its behaviours.
IOB technically gathers all the data from multiple actions like physical & digital worlds for moulding the behaviours & actions via feedback loops.
Gartner rightly stated an example that very well explains about how telematics can supervise and keep a track on the behaviour of the commercial vehicle drivers, their routing, their performance, how this data can be leveraged to influence safe driving and much more.
The report likewise also emphasizes the massive sources of data that include:
- Social Media
- Location Tracking
- Commercial Customer Data
- Public Domain Deployments of Facial Recognition
- Citizen Data Processed Through Government Agencies & Public Sectors
#2 Total Experience
The second thing hitting the list of technology trends of 2021 is Total Experience. Total experience involves the combination of employee experience, user experience, customer experience and basically multiple kinds of experiences that influences or drives the business transformation outcomes.
The overlay of all these experiences can be ultimately altered and enhanced by leveraging the upgraded technology. This allows the organizations to leverage the troublesome facets of the pandemic hit the world like:
- Remote Work
- Distributed Customers
In the report, Gartner states a perfect example of an organization that deals with telecommunications that are looking for boosting their safety as well as satisfaction.
According to the report, “primarily it positioned the system of appointment through a pre-existing application”. As the customers reached the store for their appointment and reached within the 75 feet radius of the store, they will automatically receive 2 things:
- A notification that will provide them with guidance about the check-in procedure.
- A caution notification about the approximate time they will take to safely enter into the store and take care of proper social distancing terms.
The organization in a similar way altered their services that involved more digital kiosks as well as promoted employees to make use of their personal tablets to pull out customer information without physically contacting the hardware.
This is resulting in enhanced customer & employee experience promoting integrated and seamless safety.
#3 Privacy-enhancing Computation
The third aspect of the list is privacy enhancing computation. It basically emphasizes three types of technologies that guard the data that is in use.
- The primary one serves a trusted environment in which the data that is sensitive can be processed and analyzed.
- The second one takes care of the data processing and analyzing in a dispersed manner.
- The third one performs the encryption of data as well as the algorithms prior to the analytics and processing.
Gartner rightly stated that this kind of technology trend will enable the organizations to collaborate with the research effectively over the regions and maintain the confidentiality of the organization. The technology is specifically designed and developed for the ever-increasing need to share the data without compromising security & privacy.
#4 Distributed Cloud
Distribution cloud comes next in the list that basically refers to the cloud-based services that are being distributed to various locations physically, while the evolution, operation and governance continue to be the responsibility of the cloud provider that is available publically.
Leveraging this kind of technology will certainly get the services physically closer, and likewise, reduce the latency as well as the data costs. It will also ensure the avoidance of compliance by following the laws that state that the data should remain within the boundaries of a specific geographic region.
Gartner rightly specified that distributed cloud is an exceptional trend to drive cloud technology.
#5 Anywhere Operations
Anywhere operations come next that follows the model which has been undermined after the COVID-19 outbreak and that will stay even after the pandemic is over.
Considering the fact about businesses that are looking to work remotely, this is the perfect match that will allow businesses to be done anywhere effortlessly.
Gartner exclusively specifies this as the model of “digital-first, remote-first”. The report by Gartner also specifically states that digital is to be the default for every other business. They also specifically envision that the physical spaces also should be enhanced digitally.
One of the best examples specified in the report by Gartner is about the contactless check-outs at any of the physical stores.
#6 Cybersecurity Mesh
To provide enhanced security, cybersecurity mesh hits next in the list. With the remote workforce, there is an expansion in the landscape threats, and cybersecurity mesh is the exact solution that serves exceptional security.
Cybersecurity mesh helps organizations to categorise a thing or a person to define the perimeter of security. Policy enforcement & centralized policy orchestration serve an enhanced security response and approach.
#7 Intelligent Composable Business
Intelligent composable businesses – comes next which has the ability to rearrange as well as to adapt itself depending on the changes taking place in the business.
The pace of progress is ever-expanding, and this will keep on driving a faster pace for the transformation happening digitally. The information must be accessible in a convenient manner to empower the readiness needed to prevail in this climate. The data should be available from time to time to ensure the agility that is required to thrive in this environment.
Gartner stated that “To get this successfully done, the enterprises should allow easy access to information, then augment that kind of data with even better insights that will have the capability to instantly answer to the inferences of that insight”.
This will enhance the democratization and autonomy all over the organization that will in turn enable the organizations to instantly provide resolution other than keeping the customers hanging.
#8 AI Engineering
Getting the best of all with Artificial Intelligence investments demands for a tough strategy of AI engineering which in turn will give rise to better performance, enhanced scalability, interpretability & reliability of the AI-based models.
There are a massive number of companies that have faced issues when it comes to AI projects because of the maintainability, governance and scalability.
The trending technology of AI engineering pushes Artificial Intelligence to be a part of DevOps other than being nuclear. By leveraging a multi AI technique, multi-discipline, a perfect path to gain value from AI-based projects can be achieved.
Hyperautomation, a technology that hit the top of the technology trends list for 2020 a year ago, indeed stated that anything that can be automated should be automated.
Without the technology of Hyperautomation, organizations with long legacy processes will give rise to extensive issues due to inappropriate approaches.
The report by Gartner states that “there are a number of enterprises that are run by the patchwork of technologies which are not specifically optimized, explicit, clean, lean or connected.
Likewise, at the same time, the boosting of business digitally demands democratization, speed, and efficiency.
The organizations who do not bother about their work efficiency and business agility will be the ones that will surely be left behind.