Nearly 30% of the clients are forecasted to leave a brand and never return due to an awful experience, according to IDC.
The big news for IT service management and automation industry. ServiceNow has entered the RPA industry by acquiring India based RPA tool, Intellibot and became an Hyperautomation platform. This is going to make a lot of RPA players sweat as the competition intensifies. But, before we go into why ServiceNow