By The big news for IT service management and automation industry. ServiceNow has entered the RPA industry by acquiring India based RPA tool, Intellibot and became an Hyperautomation platform. This is going to make a lot of RPA players sweat as the competition intensifies. But, before we go into why ServiceNow
How Conversational AI is Transforming IT Service Desk
Throughout the years, CIOs have over invested in optimizing the value chain: better ticketing software, expansive call-routing processes, and outsourcing to cost-effective geographies and process-centric metrics—all with mixed results.
Gartner’s Top Strategic Technology Trends 2021
Gartner has unveiled the Top Strategic Technology Trends for 2021 at virtual IT Symposium / Expo. Read more.
Debunking the Myths around Conversational AI
There are myths and ambiguity around Conversational AI and this article is about demystifying them.
Transforming Customer Service with AI and Service Desk
Gartner forecasts that by the year 2022, about 40% of the total number of customer issues will be handled by an AI Support Agent.
By Ultimate Areas Where Artificial Intelligence is Enhancing Customer Experiences
Nearly 30% of the clients are forecasted to leave a brand and never return due to an awful experience, according to IDC.
RPA in the Fight Against Covid-19 Part 6 – Empowering Remote Workforce
RPA to support remote employee in Covid-19
RPA In The Battle Against COVID-19 – Part 5 Public Sector
RPA for Public Sector in Covid-19
By 3 Ways Automation Helps Bring the Best Out of Human IT Agents
IT Automation for effective IT Support team collaboration
By Advice for VCs Considering Investment in AI and Hyperautomation
Despite the economic uncertainty, VC investment in Artificial Intelligence (AI) and Hyperautomation remains strong. Emerging technologies is the fastest growing sector of activity as markets anticipate that organizations in all industries will increase their reliance on predictive analytics and cognitive intelligence. Executives around the world are embracing the adoption of
